Return & Refund Policy

Return & Refund Policy

At Elverixa™, customer satisfaction is an important part of our service experience. We want every purchase to feel simple and worry-free. This policy explains the process for returns, refunds, and order-related concerns.

1. Return Requirements

We offer a 30-day return period, starting from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

  • The product must be returned in its original condition

  • Items must be unused and in resalable condition

  • Original packaging should be included when possible

  • Proof of purchase or order information is required

Returns that do not meet these requirements may not be accepted.

2. Requesting a Return

Before sending any product back, please contact our customer support team:

Email:
service@elverixa.com

Please include your order details and the reason for your return request.

If your return is approved:

  • We will provide return instructions

  • You will receive the necessary information for sending your package

  • Your return will be reviewed after arrival

Please do not send items back before receiving return approval, as unauthorized returns may not be processed.

3. Damaged, Incorrect, or Defective Items

Please check your order carefully after delivery.

If you receive an item that is damaged, incorrect, or has a product issue, please contact us as soon as possible with relevant details and photos if needed.

Our team will review the situation and help provide a suitable solution.

4. Items Not Eligible for Return

Certain products may not qualify for returns, including:

  • Customized or personalized items

  • Products that have been used or altered

  • Items returned without original packaging

  • Gift cards

  • Clearance or promotional items where noted

Shipping fees paid during checkout are generally non-refundable.

If you are unsure whether your order qualifies for a return, please contact us before sending your item.

5. Exchanges

If you would like to exchange an item, the easiest option is:

  1. Request a return for the original product

  2. Wait for the return approval process

  3. Place a new order for the replacement item

This helps ensure you receive the correct product as quickly as possible.

6. European Union Return Rights

For customers located in the European Union, applicable consumer protection laws may provide a 14-day cancellation period.

During this period, customers may request a return according to applicable regulations.

Returned items should:

  • Remain unused

  • Include original packaging

  • Include proof of purchase

This right applies in addition to our standard return terms where required by law.

7. Refund Process

Once your returned item arrives and has been inspected, we will send a confirmation regarding your refund status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Additional time may be required by your bank or payment provider

If you have not received your refund after the expected processing period, please contact us at:

service@elverixa.com

8. Return Instructions

Please contact Elverixa™ customer service before returning any item.

Return information and shipping instructions will be provided after your request has been reviewed and approved.

Our Customer Commitment

At Elverixa™, we are dedicated to creating a smooth shopping experience through reliable support and thoughtful service.

Thank you for choosing Elverixa™.

Elverixa™ — Inspire. Organize. Create.