Shipping Policy
Shenzhen Shujing Technology Co., Ltd.
OWNER: Li Guirong
Customer Service Hours: 24/7 (24 hours a day, 7 days a week)
Shipping Policy
This policy explains how Elverixa™ prepares, ships, tracks, and supports orders from checkout through final delivery.
From Our Fulfillment Network to Your Door
Elverixa™ offers modern technology accessories for work, study, home, travel, and everyday digital routines. To serve customers across different regions, orders may be prepared through selected fulfillment facilities and logistics partners.
This flexible approach helps us maintain access to a wider range of products while keeping the delivery process organized and practical.
The information below explains processing times, estimated transit windows, tracking, customs, order changes, and delivery-related issues.
2–4 Business Days
Most orders are prepared, checked, and packaged within this timeframe before being handed to the carrier.
$5.99 Shipping
A flat shipping fee of $5.99 applies to orders unless a different offer is displayed at checkout.
Tracking Included
Available tracking information is sent after an order has entered shipment.
Processing Time & Shipping Fee
After your order is submitted, it enters our fulfillment process. This stage may include order verification, product handling, basic checks, packing, and preparation for carrier collection.
Standard Processing
Please allow approximately 2–4 business days for most orders to be prepared before shipment.
High-Volume Periods
During holidays, New Year periods, or other unusually busy times, preparation may take up to 5 business days.
Shipping Fee
Standard shipping is charged at $5.99 per order, unless otherwise stated during checkout.
Business Days
Business days generally exclude weekends and applicable public holidays.
Estimated Delivery Time
Delivery times vary by destination, carrier network, customs procedures, and local delivery conditions. The estimates below begin after shipment.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Other International Destinations | 15–20 Business Days |
Delivery windows are estimates rather than guaranteed arrival dates. Carrier delays, local holidays, weather, customs review, or circumstances outside our direct control may extend transit time.
Following Your Order
When tracking is available, shipment information will be sent after the order has been dispatched.
Tracking Activation
Carrier systems may require 1–3 business days after shipment before the first tracking scan appears.
Temporary Update Gaps
Tracking may remain unchanged while a parcel moves between logistics facilities. A temporary pause does not necessarily mean the shipment has stopped moving.
Customs, Duties & Import Taxes
International shipments may be subject to duties, taxes, customs charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, international orders are generally shipped on a duty-unpaid basis.
This means any customs duties, import taxes, or related charges assessed locally are normally the responsibility of the recipient.
Elverixa™ does not control customs decisions and cannot guarantee how quickly a package will move through local customs processing.
Need to Correct or Cancel an Order?
We begin preparing orders soon after checkout. If you notice an incorrect address or wish to request a cancellation, please contact us as quickly as possible.
We recommend contacting us within 12 hours of placing your order.
Email: service@elverixa.com
Once fulfillment or shipment preparation has progressed, we may no longer be able to modify or cancel the order.
Damaged or Lost Packages
If something unexpected happens during transit, contact our support team with your order information so we can review the situation.
Item Arrived Damaged
If your product arrives with visible transit damage, please contact us within 72 hours of delivery. Include your order number and clear photos of the product and packaging.
Confirmed Lost in Transit
If the shipping carrier officially confirms that your package has been lost, contact us with your order details. We will review the shipment and arrange an appropriate resolution, which may include a replacement where applicable.
Please Review Your Delivery Details Carefully
Customers are responsible for providing complete and accurate shipping information at checkout.
Before placing your order, please confirm the recipient name, street address, apartment or unit number where applicable, city, postal code, and other relevant delivery details.
Address changes become increasingly difficult once fulfillment has begun or the parcel has already been transferred to the carrier.
Clear Information From Checkout to Delivery
- ✓ Standard preparation within 2–4 business days
- ✓ Flat $5.99 standard shipping fee
- ✓ Tracking information provided when available
- ✓ Support for delivery-related issues and questions